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An aggregation of UBC Library blogs that highlight the Library’s collections, services, spaces and events.

May 2025
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UBC LIBRARY BLOGGERS

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Statista – loss of access

By park on March 5, 2025

UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista.
We are investigating and working on restoring our access. We apologize for the inconvenience.

Posted in Databases, eResources Blog | Read More | No Comments

Audio Ciné Films – Invalid Portal error message

By park on March 4, 2025

Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources. Users’ level of access seems to vary, […]

Posted in Audio/Video resource, eResources Blog | Read More | No Comments

Bates’ guide to physical examination and history taking – eBook linking issues

By park on February 28, 2025

Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]

Posted in Broken Links, eBooks, eResources Blog | Read More | No Comments

Error message: CWL Authentication – Unsupported request

By park on January 21, 2025

We are currently experiencing access issues with all online resources that use OpenAthens.
We are working to resolve this issue.

Posted in Databases, E-Resources & Access News, eBooks, Ejournals, eResources Blog, Off-Campus Access, Trial | Read More | No Comments

Holiday Closure for eResources & Access Help

By park on December 24, 2024

Happy Holidays!
The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.

Posted in blog itself, E-Resources & Access News, eBooks, Ejournals, eResources Blog, General | Read More | No Comments

CNKI eBooks access issues – workaround by accessing old user interface

By park on December 12, 2024

We are currently seeing some issues with accessing CNKI eBooks.
A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated.
eResources is continuing to investigate resolving the new inte…

Posted in Databases, eBooks, eResources Blog | Read More | No Comments

Summon searches resulting in Application Error message

By park on December 10, 2024

Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library collection: use the “Books & Media” […]

Posted in eResources Blog, Summon | Read More | No Comments