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PHUB error when accessing UBC Library CWL

By ryan regier on April 11, 2024

UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.
We are still trying to figure out what is causing this issue and are working to solve it urgently!
We understand this a stressful time for students. We will…

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No access to ScienceDirect

By ryan regier on April 5, 2024

Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access. Seems to be impacting multiple institutions. We are investigating! A couple workarounds that seem to work: From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can […]

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Access to Sage Website and Database not working via UBC OpenAthens

By ryan regier on April 3, 2024

OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500.
OpenAthens is working to resolve the issue.

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CNKI databases slow load issue

By ryan regier on April 2, 2024

We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime

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Ethnologue Database Not Working

By ryan regier on March 28, 2024

Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.

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IEEE site maintence outage on Saturday, March 16th

By ryan regier on March 15, 2024

On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize…

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Lost access to Diao Long Database of Chinese and Japanese Ancient Books

By ryan regier on March 12, 2024

We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get th…

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CPS ( RxTx) Access Issues

By ryan regier on March 6, 2024

Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.

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Multiple Authentication Issues

By ryan regier on March 4, 2024

There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including: Access Medicine- Workaround in place here American Physical Society (APS) Journals Duke University Press eBooks and Journals Journal of the American Medical Association (JAMA) Journals Bates Visual Guide – Resource Page has working […]

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Access Medicine Error – “do not have permission to access this particular resource”

By ryan regier on March 4, 2024

Users trying to access McGraw Hill’s Access Medicine may see this error: “You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.” As workaround please use the Access Medicine link from the Library Resource Page to […]

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