By park on December 12, 2024
We are currently seeing some issues with accessing CNKI eBooks.
A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated.
eResources is continuing to investigate resolving the new inte…
Posted in Databases, eBooks, eResources Blog | Read More | No Comments
By park on December 10, 2024
Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library collection: use the “Books & Media” […]
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By ryan regier on November 20, 2024
When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” error when they try to stream a video. This error is more likely when using a UBC computer. eResources is working on the issue. As a workaround, please use a different browser (Chrome, Edge, Safari) to […]
Posted in Audio/Video resource, Browsers, eResources Blog | Read More | No Comments
By ryan regier on November 12, 2024
The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users.
As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=fact…
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By ryan regier on September 27, 2024
Resolved September 27 2024 at 3:10pm We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error. This includes resources like: Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue. We are working to […]
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By ryan regier on September 26, 2024
We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606
eResources is Investigating.
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By ryan regier on September 25, 2024
Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572
EResources is investigating!
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By ryan regier on September 17, 2024
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated. If you […]
Posted in Broken Links, eResources Blog | Read More | No Comments