By ryan regier on February 25, 2026
We are seeing reports of users seeing blocked access to CPS. We are investigating.
Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674
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By ryan regier on February 24, 2026
Users are unable to access Factiva Journals and left at a Factiva Login Page.
eResources is investigating. In the meantime, please use the Factiva link on the Resource Page which still works – https://resources.library.ubc.ca/page.php?details…
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By ryan regier on February 11, 2026
Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access. We are working with Pitchbook to resolve ASAP
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By ryan regier on February 3, 2026
Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…”
This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/
A…
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By ryan regier on December 10, 2025
We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users may see the below “This page isn’t working” error.
EResources is working to fix as soon as possible!
Ryan
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By ryan regier on December 8, 2025
The below hyperlink – ‘UBC OpenAthens Login’ – can be added to your browser favourites and then clicked when visiting Publisher/Vendor websites to login for Library access. You can also edit and rename the bookmarklet. UBC OpenAthens Login For Chrome and Safari Users For Firefox Users For Internet Explorer Users For iPad Users
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By park on November 4, 2025
When trying to access BSI Knowledge – BSOL, an error message appears: “Oops! That wasn’t supposed to happen. We encountered an error processing this request. Please get in touch with our support teams (details are below) and referenc…
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By John Park on October 20, 2025
Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time. Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded. We are investigating. Please remember that most resources have limits on what can be downloaded during one session. Almost all […]
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By ryan regier on September 29, 2025
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able […]
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By ryan regier on September 26, 2025
Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.
eResources has reached out to Nkoda to troubleshoot and access should be up soon.
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