By ryan regier on March 6, 2025
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film. eResources is investigating and working on a long term solution As a short-term workaround, you might be able to watch the film if […]
Posted in Broken Links, eResources Blog | Read More | No Comments
By park on March 5, 2025
UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista.
We are investigating and working on restoring our access. We apologize for the inconvenience.
Posted in Databases, eResources Blog | Read More | No Comments
By park on March 4, 2025
Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources. Users’ level of access seems to vary, […]
Posted in Audio/Video resource, eResources Blog | Read More | No Comments
By park on February 28, 2025
Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]
Posted in Broken Links, eBooks, eResources Blog | Read More | No Comments
By ryan regier on February 26, 2025
Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure: You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below. A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the […]
Posted in Broken Links, eResources Blog | Read More | No Comments
By park on December 12, 2024
We are currently seeing some issues with accessing CNKI eBooks.
A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated.
eResources is continuing to investigate resolving the new inte…
Posted in Databases, eBooks, eResources Blog | Read More | No Comments
By park on December 10, 2024
Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library collection: use the “Books & Media” […]
Posted in eResources Blog, Summon | Read More | No Comments
By ryan regier on November 20, 2024
When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” error when they try to stream a video. This error is more likely when using a UBC computer. eResources is working on the issue. As a workaround, please use a different browser (Chrome, Edge, Safari) to […]
Posted in Audio/Video resource, Browsers, eResources Blog | Read More | No Comments