By ryan regier on October 27, 2026
Users who use a Browser Extension that can “read or change” website data, will be blocked access to Pitchbook if they use those Extensions on the Pitchbook Website.
Please note that this includes AI Browser Extensions (Chat GPT) and Tr…
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By holly pickering on October 15, 2026
As of October 14, 2026, SAE Mobilus has rate limited UBC’s access due to excessive downloading of over 100 articles. We are investigating. Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person […]
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By ryan regier on October 6, 2026
Users are currently are unable to access Refinitiv. https://guides.library.ubc.ca/az/refinitiv-workspace
Users are seeing a “missing_parameters” or “Error loading Layout data” when logging in.
EResources is investigating!
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By ryan regier on September 23, 2026
We’ve lost access to CSA Standards when accessing via OpenAthens. Users will see a blank screen or a ‘You have been blocked’.
eResources is investigating.
As a workaround please access CSA via an on-campus wifi or computer or …
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By ryan regier on September 23, 2026
We’ve lost access to some Sage Journals for the years 2020-2024. eResources is investigating.
UBC Library did cancel multiple Sage Journals in 2026, but we have retained access pre-2025.
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By lrowat01 on June 1, 2026
Effective today, the UBC Library Ask Us website provides students, staff, faculty, alumni and guests with FAQs and a new form to report online access issues and engage with our team.
Library employees are encouraged to report online access issues …
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By sue lee on May 11, 2026
When attempting to access Taylor & Francis eBooks, users are encountering a Bad Gateway (502) error. This issue is currently affecting multiple institutions. OpenAthens is working with the publisher and platform provider to resolve the problem. In the meantime, please use the following workaround link to access Taylor & Francis eBooks and search for the […]
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By ryan regier on March 31, 2026
UPDATE: Issue Fixed as of 9:45 am March 31, 2026 We have lost access to Cambridge University Press. Users will see a ‘503 Service Temporarily Unavailable’ error. Users will see a red box pop-up saying ‘The organization you have selected has not submitted information to Cambridge University Press for their Shibboleth/Athens account. Therefore you cannot […]
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By ryan regier on March 6, 2026
UBC Library is pleased to announce that we will be moving to a new Single Sign On (SSO) approach to Pitchbook. On the morning of Wednesday, March 11th , UBC users will be able to login directly to Pitchbook via the Library Website with their UBC CWL login. Users will no longer need to login multiple […]
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