By ryan regier on December 10, 2025
We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users may see the below “This page isn’t working” error.
EResources is working to fix as soon as possible!
Ryan
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By ryan regier on December 8, 2025
The below hyperlink – ‘UBC OpenAthens Login’ – can be added to your browser favourites and then clicked when visiting Publisher/Vendor websites to login for Library access. You can also edit and rename the bookmarklet. UBC OpenAthens Login For Chrome and Safari Users For Firefox Users For Internet Explorer Users For iPad Users
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By park on November 4, 2025
When trying to access BSI Knowledge – BSOL, an error message appears: “Oops! That wasn’t supposed to happen. We encountered an error processing this request. Please get in touch with our support teams (details are below) and referenc…
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By John Park on October 20, 2025
Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time. Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded. We are investigating. Please remember that most resources have limits on what can be downloaded during one session. Almost all […]
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By ryan regier on September 29, 2025
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able […]
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By ryan regier on September 26, 2025
Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.
eResources has reached out to Nkoda to troubleshoot and access should be up soon.
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By ryan regier on September 17, 2025
MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating.
As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website.
The Resource Page link i…
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By ryan regier on September 5, 2025
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online. This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links. In the meantime, to obtain access to these videos, please search for […]
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By ryan regier on August 15, 2025
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails. Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days. Thank you, Ryan Ryan Regier […]
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